In addition to the courses we are currently offering, NIHEN has offered many other courses, listed below, covering topics that are relevant to today's healthcare professionals. Let us know which of these courses you would like to see offered in the future by contacting Rosemary Homer at rmh@halliganlynch.com.
 

CERTIFICATION REVIEW _______________________________________________________________________________________________

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
This program is designed for nurses preparing to take the challenging CCRN exam. The course highlights and reinforces exam-essential concepts. A review of anatomy, physiology, and treatment for diseases routinely encountered in the critical care setting will be covered.

The purpose of this 2-day course is to prepare the target audience to successfully pass the CCRN exam. Course content is based on the AACN blueprint for the exam and includes tips for successful preparation for the exam. Sample test questions will be used to maximize your performance on the exam. The AACN’s CCRN test blue print provides the general foundation for this course. The intended course outcome is to prepare attendees for successful completion of the CCRN certification exam.

13 contact hours will be awarded upon completion of the 2 days. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
The “CEN” or Certified Emergency Nurse exam is the standard to validate essential specialized knowledge and clinical judgment required for practice in emergency settings. CEN certification validates to your co-workers, physician colleagues, patients, their families, and most importantly YOU, your professional knowledge base and expertise in emergency nursing. The intent of this course is to update emergency nurses with the knowledge needed to care for patients with a variety of acute illnesses and injuries and to be successful in obtaining their CEN credential. The course meets the new ENA renewal requirement for clinical content from an accredited source.

Content will be presented with case studies, graphics, and sample test questions.

14 contact hours will be awarded upon completion of the 2 days You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
This two-day program is designed to prepare you for successful testing for PCCN certification by the American Association of Critical-Care Nurses. The program prepares you for certification by reviewing test taking strategies, the synergy model, and the testing blueprint.

A review of anatomy, physiology, and treatment for diseases routinely encountered in the clinical setting will be covered. In a case-based approach, clinical judgment related to each of the body systems will be reviewed. Professional caring and ethical practice will be integrated into the cases. Sample test questions will be used to maximize your performance on the exam.

Whether you are preparing to take the certification exam or not if you work in a progressive care or critical care setting this class will be well worth your time!

14 contact hours will be awarded upon completion of the 2 days. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
The target audience for this program is nurses working in normal and high-risk obstetrical units, especially those preparing for the NCC Inpatient OB and Maternal-Newborn certification examinations. The overall goal of the program is to enhance the participant's current knowledge in caring for the normal or complicated obstetrical patient during the antepartum and intrapartum periods, including advanced electronic fetal monitoring. Mother-baby assessment and review of the low-risk newborn is discussed. Besides being useful as a review of general and high-risk obstetrics, the content is designed to be an adjunct for certification preparation.

Please note: For those taking the Inpatient OB exam, you must register for all 3 days of class when registering online and choose the Inpatient OB Review.

For those taking the Maternal Newborn exam and registering online, choose the Maternal-Newborn Review.


14 contact hours will be awarded upon completion of the 2 days. 21 contact hours will be awarded upon completion of the 3 days. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
This Psychiatric Nursing Review course will enhance the RN’s knowledge base in psychiatric nursing and prepare them for the psychiatric mental health nursing certification exam. Test taking strategies will be highlighted. The objective of the course is to provide the information that RN’s need to pass the ANCC psychiatric mental health examination leading to certification.

At the conclusion of this course, participants will have the opportunity to:
• Use effective test taking strategies when sitting for the certification examination.
• Identify the requirements for RN certification in psychiatric mental health nursing.
• Articulate current thinking as it relates to psychiatric mental health nursing practice.
• Distinguish the presentation of various diagnostic categories.
• Apply the nursing process when developing plans of care and appropriate interventions.
• Define and discuss health promotions and disease prevention.
• Describe treatment modalities and assess their relevance to the major diagnostic categories.
• Discuss current pharmacological treatment interventions including uses, efficacy, side effects and interactions.
• Incorporate principles of leadership and research in practice.

13 contact hours will be awarded upon completion. You must attend the entire presentation to receive contact hours. No partial credit will be provided.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Preparing for the CRRN Exam: You Can Do It!

This course is designed for the nurse preparing for the Certified Rehabilitation Registered Nurse examination or nurses new to the field of rehabilitation nursing. Topics included in the 2-day course are: challenges associated with community re-entry, legal and ethical issues pertinent to rehabilitation nursing and the nursing care required by individuals with a variety of disabilities. The participants will be able to use the knowledge gained to prepare for the Certified Rehabilitation Registered Nurse Exam.

14.0 contact hours will be awarded upon completion of 2 days. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.

MANAGEMENT DEVELOPMENT ________________________________________________________________________________________

In working with managers over the last 12+ years, the struggles they identified are mostly about employee issues revolving around accountability. This course is designed to discuss how managers can improve employee accountability and take their leadership skills to a higher level. During this seminar, various leadership models will be discussed regarding building employee engagement. Accountability methods and feedback techniques will be discussed and demonstrated through the use of case studies. Learn how you can be a more effective leader!

Learning objectives:
• Review the differences between managers and leaders
• Discuss the qualities of outstanding leaders
• Compare and contrast different leadership models and their impact on employee engagement.
• Develop awareness of own leadership style
• Discuss methods of holding employees accountable
• Demonstrate the use of accountability feedback models

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
The move from a staff position to being the supervisor of former peers is not an easy transition. Promotion to a new level has many dimensions, including a broader scope of responsibility, changes in relationships, and how to “think like a manager.” In this session, participants will learn how to navigate this new role.

Topics to be discussed will include: the role of manager, identifying new expectations, analyzing staff strengths, favoritism, enforcing policies, confidentiality, and developing a vision.

Learning objectives:
• Discuss the competencies needed in a management role.
• Differentiate between management and leadership.
• Discuss the importance of having a vision when in a supervisory role.
• Describe how to influence the behavior of others.
• Discuss how to improve and sustain the performance of team members.
• Discuss how to build effective teams.

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
So you are the manager…now what?

Succeeding in the manager role in healthcare requires a varied set of competencies, which are different from those that got you promoted. Managing in today’s economy, managing human resources, managing communication, and doing all of these while maintaining a balance of self are only some of the challenges facing you. Other essential skills include delegating, projecting confidence, providing feedback, “managing up”, conflict management, and managing change, plus much more.

If you are a new manager/supervisor or have been in this role for some time but need a refresher in these skills, this 5-day series is for you. You will receive practical information that you will be able to apply in your daily work setting, and you will feel more confident in your abilities to function effectively. Participants can register for individual sessions or the series.

A total of 32 contact hours will be awarded for all 5 sessions. You must attend the entire presentation and complete a course evaluation to receive contact hours.

Management Series Content
Day I Managing Communication
o Management vs. Leadership
o Communication Styles
o Group Dynamics
o Conflict Management

Day 2 Managing Human Resources
o Coaching
o Providing Employee Feedback
o Discipline
o Employee Evaluations
o Employee Selection and
o Behavioral Interview

Day 3 Managing Self
o Time Management
o Stress Management
o Delegation
o Managing Expectations

Day 4 Other Duties as Assigned
o Compliance
o Managing Diversity
o Meeting Management
o Team Dysfunctions

Day 5 Management in Healthcare Organizations
o Looking at the “Big Picture”
o Global Economy and Healthcare
o Financial Management
o Customer Service
o Change Management

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
When an individual becomes a manager their “world” view of work changes. To be successful in management, one first must understand what the role entails. This course begins by discussing the functions and roles of managers, including the difference between management and leadership and why both are needed.

Effective communication forms the foundation for building healthy work relationships. Awareness of one’s style of communication is the first step to improving it. Participants learn about their behavioral styles and how to adapt to be effective communicators. Communication is also looked at in relation to teams and developing high-performing teams is discussed. Conflict management is one of the most difficult concepts for managers, so how to have crucial conversations and strategies to deal with conflict effectively is discussed.

This course is highly interactive, using group discussions and case studies to reinforce learning.

Learning objectives:
• Describe various management roles and functions.
• Describe the concept of emotional intelligence and its impact on management behavior.
• Identify personal communication styles.
• Develop an understanding of how one’s behavior affects others.
• Identify individual behavioral strengths and opportunities for growth relevant to the management role.
• Identify stages of team formation.
• Identify factors influencing team communication.
• Discuss characteristics of an effective team.
• Demonstrate techniques to handle effectively conflict with your employees.

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
The most important resources an organization has are its people, and managing human resources is every manager’s responsibility. This course will discuss the manager’s role in the processes related to human resources including selection, staff development, and performance appraisals. Participants will learn the value of selecting employees using behavioral interviewing techniques. Performance management techniques will be practiced and discussed including those used when dealing with performance problems.

Learning objectives:
• Describe the Human Resources Management process
• Discuss managing the environment vs. managing people
• Demonstrate appropriate interviewing techniques
• Differentiate between coaching and counseling
• Demonstrate how to provide effective feedback
• Discuss common personnel problems and how to deal with them.

6.0 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
As a manager, your focus is on the organization and the needs of your staff. While the role demands organizational commitment, you must also demonstrate personal responsibility for your own needs. This one day seminar explores work expectations and their relation to job satisfaction. Stress management strategies will be discussed, including better time management techniques. Lastly, the importance of portraying self-confidence will be presented.

Learning objectives:
• Discuss the impact of work expectations on job satisfaction.
• Describe managers who are competent in “Personal Responsibility”.
• Identify stress management techniques.
• Describe effective time management strategies.
• Discuss how to delegate appropriately.
• Describe how managing one’s behavior portrays an image of self-confidence.

6.0 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Managers are responsible for leading their teams to be highly efficient and effective in providing optimal patient care. They are pulled in many directions and must deal with competing priorities and tasks to achieve positive outcomes.

This seminar discusses four areas that are a big part of a manager’s scope: regulatory compliance, managing meetings, handling diversity in the workforce, and overcoming team dysfunction. Handling each one of these successfully helps the manager achieve the ultimate goal of quality patient care.

Learning objectives:
• Discuss the role of managers in regulatory compliance.
• Describe components of managing meetings successfully.
• Discuss various concepts related to diversity including layers, dimensions, cultural rules, and values.
• Describe the impact of diversity on the healthcare organization.
• Discuss behaviors necessary for employees in a cross-cultural health care environment.
• Describe common dysfunctions of teams and how a leader can overcome them.

6.0 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Two issues can create real problems for managers: not managing the budget well and poor patient satisfaction scores. Despite managers needing to handle both of these concepts, often, little practical education is provided to help them succeed.

This course provides the knowledge and practical ideas for managers to develop some business acumen through the understanding of financial concepts. The discussion starts with the greater context of how the economy and globalization impact healthcare organizations. We then discuss financial terms so participants gain an understanding of the language and concepts related to managing a budget and improving their department’s financial performance.

Even though customer service is a universal concept, healthcare presents its unique challenges. Understanding these is key to high patient satisfaction levels. Lastly, we talk about change, the concepts, and how managers must be champions and be adept at moving their staff through change initiatives.

These concepts are presented in a very interactive format with discussion and application throughout so participants leave with some practical ideas to implement.

Learning objectives:
• Describe how the economic climate and globalization affects healthcare organizations.
• Define financial terms and concepts used in the healthcare setting.
• Describe the use of available financial information efficiently manage your individual department.
• Describe the manager’s role in customer service.
• Describe the manager’s role in implementing organizational change in their department.

6.0 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
One of the most difficult challenges managers face is how to deal with employees who are not living up to expectations. Whether you describe them as poor performers or difficult, often those employees who are not working up to your expectations take up 80% of your time. They are also a drain on department morale and team functioning. These are not easy situations to handle. Could the manager’s style be part of the problem?

Identifying causes of performance problems, how to focus on behaviors--not personalities--providing constructive feedback, managing for cooperation, developing performance plans and more will be discussed in this seminar.

Learning objectives:
• Describe characteristics of poor performers and difficult employees.
• Discuss underlying causes of employee’s difficult behavior.
• Discuss the effect that difficult employees/poor performers have on the team and department.
• Differentiate between coaching and counseling and identify situations applicable to each.
• Explain the principles and methods to provide effective feedback to employees.
• Describe the process of managing for cooperation.
• Complete a performance development plan.

6.5 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.

MISCELLANEOUS STAFF DEVELOPMENT ______________________________________________________________________________

The emphasis of this course is the identification of 12 Lead EKG patterns including axis deviation, chamber hypertrophy, and intraventricular conduction defects and myocardial ischemia injury and infarct. Case studies and application of concepts introduced will be included. This course is intended for clinicians with an understanding of basic arrhythmia interpretation who cared for monitored patients.

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Charge nurses are seen as the “go-to” resource on the nursing unit. It follows logically, then, that if the charge nurse is not able to handle the many responsibilities he/she is given, this does not bode well for the workflow of the unit and, therefore, the patient care provided. Providing practical education to develop the necessary skills helps the charge nurses succeed.

This 2-day seminar is highly interactive, using a learning instrument, case studies, role-playing and group discussions, designed to build skills for the new or experienced charge nurse. Participants will develop a better understanding of their communication style, how to handle conflict, improve critical thinking, time management, and delegation skills. You will be able to apply concepts in your work setting to function more effectively and feel more confident in your role.

These concepts form a foundation for discussions of interactions with others, including dealing with push back from colleagues, patient satisfaction issues, and communicating tough decisions. This leads to customer service, which further reinforces the importance of treating each other well in order to deliver excellent patient care.

14 contact hours will be awarded upon completion of the 2 days. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Your role as preceptor is critical to the development and retention of staff at your organization. Being a preceptor is not an easy job and requires juggling many roles and responsibilities.

This course is designed to provide you with basic skills to be successful in your role in the orientation and development of safe, competent practitioners. You will increase your awareness of your behavioral and communication styles and how these impact others. In addition, information on learning styles and skill building around the various roles such as teacher, role model, socializer and coach will be included.

The intended audience is healthcare professionals who are responsible for orienting new coworkers.

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
What a dynamic team nurses and nurse assistants can be! You depend on each other and so do your patients. Each role is crucial to providing excellent patient care. However, sometimes we do not understand each other and mixed signals can be sent.

This fun and engaging class will help you better understand your communication style and how to deal with conflict respectfully. You will learn how to create a more enjoyable work environment; gain appreciation for what each role brings to the care of patients; and how to increase patient satisfaction.

7 contact hours will be awarded upon completion. You must attend the entire presentation and complete a course evaluation to receive contact hours.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
The unit secretary is a vital member of the department. You often are the first to greet visitors to the department and serve as the glue that helps hold the unit together. If you are becoming “unglued,” it not only impacts you but also your coworkers and the department as a whole.

You communicate daily with doctors, nurses, allied health professionals, patients and visitors. Everyone seems to need your attention! Dealing with difficult people, handling customer service and conflict situations are all in a days work.

If you would like to learn what your communication style is, methods to feel more confident and improve handling of work situations when dealing with upset customers and colleagues, this class is for you!

Learning objectives:
• Identify characteristics of an effective unit secretary.
• Identify your behavior style and how your behavior effects the functioning of the unit.
• Describe how you can adapt your communication style to be more effective.
• Describe how to deal with conflict situations and difficult people.
• Discuss key customer service concepts.

To learn more about this course, please email Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.

TEAM BUILDING CUSTOMIZED COURSES ______________________________________________________________________________

This course is great for team building and is intended for departments or teams that want to build respect, cooperation and handle conflict better.

Your roles are critical to the functioning of your unit and the provision of high quality patient care. You make a difference in the lives you touch and you are the face of your unit and your organization. This seminar is designed to provide you with some time to think about how vital you and your co-workers are to your team and the patient care you provide.

During the course of this session we will discuss what the mission of your organization is and how your role supports it. You will increase your awareness of your behavioral style and how your behavior impacts those around you. With this increased awareness you will be able to adapt your behavior to improve your effectiveness with your coworkers. You will learn new skills to use when giving feedback to your co- workers and you will gain appreciation for what each role brings to the care of patients.

This course is highly interactive, using case studies and group discussions to engage the participants, and will provide a great team-building experience. In addition, everyone will leave energized and with a common language to help communicate more effectively with each other. This seminar works in a half-day format and with large groups.

Learning objectives:
• Discuss how your role supports the organization mission and vision.
• Identify how your behavior affects others.
• Identify ways to adapt one’s own behavior to communicate more effectively.
• Demonstrate how to give feedback to your colleagues in relation to work performance.

If you’d like to arrange for this course to be held at your organization, or if you have ideas about classes that we don’t currently offer, please contact Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.
Your role is critical to the functioning of your department and the provision of high quality patient care. You make a difference in the lives you touch, and you are the face of your department and your hospital. This seminar is designed to provide you with some time to think about how vital you and your co-workers are to your team and the education you provide.

During the course of the day, we will discuss what the mission of your department is and how that supports the hospital’s mission. You will increase your awareness of your behavioral style and how your behavior impacts those around you. With this increased awareness you will be able to adapt your behavior to improve your effectiveness with your coworkers. You will also learn new skills to use when giving feedback to your co-workers and handling conflict situations appropriately. You will also begin a process to identify how your team can move to the level you want in the future.

Most of all we hope you have fun and enjoy the day with your team!

• Identify how your behavior/communication style affects others.
• Identify your individual strengths and those of your colleagues.
• Identify ways to adapt one’s own behavior to be a more effective team member.
• Discuss concepts related to change.
• Describe the mission of your department and how it supports the mission of the hospital.
• Demonstrate how to give feedback to your colleagues.
• Demonstrate techniques to effectively manage conflict with colleagues.
• Demonstrate behaviors related to excellent internal customer service.
• Discuss the group norms for your department.
• Discuss the vision for your department.

If you’d like to arrange for this course to be held at your organization, or if you have ideas about classes that we don’t currently offer, please contact Rosemary Homer at rmh@halliganlynch.com or call 708-827-5762.